Tickets for alerts generated by NMS go to a wide distribution of email addresses.
I'd like this to be configurable so we can manage the distribution of alerts via one address.
I think you've got it - we appear to have no control over the email targets.
Both things would be good, I think:
Allow us to specify a single target email address for all tickets created by NMS.
Allow opt out for targets.
Thanks for the idea. It's very timely as we are building out requirements for our new portal. I have a couple of questions:
If I understand the current situation correctly, a ticket is opened whenever an alert is created. When this ticket is created, it notifies every email/user under your account. Is this correct?
As an admin of the account, you want to a) Be able to specify the email(s) that get these notifications for tickets or b) The individuals in the account can specify if they want to get notifications?
Let me know your thoughts.